Payment accepted, can't download still...

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excitedguy
Posts: 7
Joined: Tue Sep 03, 2013 5:42 am

Payment accepted, can't download still...

#1 Post by excitedguy »

I paid for a year using Paypal, credit card payment method, got confirmation e-mail verifying my premium membership. My credentials don't work when trying to download the bots (and yes I am using all lowercase characters for the username), what am I supposed to do now?

excitedguy
Posts: 7
Joined: Tue Sep 03, 2013 5:42 am

Re: Payment accepted, can't download still...

#2 Post by excitedguy »

Seems to work now, guess it just takes time. Thanks!

bulleye
Posts: 1
Joined: Thu Sep 12, 2013 5:22 am

Re: Payment accepted, can't download still...

#3 Post by bulleye »

im actually having this exact issue. waited 2 hours still nothing.

PitViper
Site Admin
Posts: 20778
Joined: Tue Oct 16, 2007 7:01 am

Re: Payment accepted, can't download still...

#4 Post by PitViper »

Your account is active. Try using lowercase username.

xirosil
Posts: 5
Joined: Fri Sep 13, 2013 5:03 am

Re: Payment accepted, can't download still...

#5 Post by xirosil »

Looks like I can't either. GAH~

joshuadaymon
Posts: 4
Joined: Fri Sep 13, 2013 5:32 am

Re: Payment accepted, can't download still...

#6 Post by joshuadaymon »

same

PitViper
Site Admin
Posts: 20778
Joined: Tue Oct 16, 2007 7:01 am

Re: Payment accepted, can't download still...

#7 Post by PitViper »

Just checked your account, its ready to go.

Make sure you have lowercase username.

obiwan
Posts: 4
Joined: Fri Sep 13, 2013 5:50 am

Re: Payment accepted, can't download still...

#8 Post by obiwan »

Yeah it's not accepting my login.
Is there a particular amount of time you must wait before being able to download the bots?
Thanks!

PitViper
Site Admin
Posts: 20778
Joined: Tue Oct 16, 2007 7:01 am

Re: Payment accepted, can't download still...

#9 Post by PitViper »

No, usually instant. I flushed the log, see if that fixed it.

obiwan
Posts: 4
Joined: Fri Sep 13, 2013 5:50 am

Re: Payment accepted, can't download still...

#10 Post by obiwan »

That's a negative :\

PitViper
Site Admin
Posts: 20778
Joined: Tue Oct 16, 2007 7:01 am

Re: Payment accepted, can't download still...

#11 Post by PitViper »

Send me a PM with the exact info you are entering to login and I will test.

PitViper
Site Admin
Posts: 20778
Joined: Tue Oct 16, 2007 7:01 am

Re: Payment accepted, can't download still...

#12 Post by PitViper »

obiwan, you've made posts in the past about trying out different patrols, what has changed so that now you cant download?

842061
Posts: 1
Joined: Sat Sep 14, 2013 5:55 am

Re: Payment accepted, can't download still...

#13 Post by 842061 »

looks like me too, I can't download yet

prescient
Posts: 1
Joined: Sat Sep 14, 2013 5:51 am

Re: Payment accepted, can't download still...

#14 Post by prescient »

same. Can't download.

trocien
Posts: 2
Joined: Sat Sep 14, 2013 5:58 am

Re: Payment accepted, can't download still...

#15 Post by trocien »

I finally was able to download, but I am getting the "Account Expired" event though I paid for the year via PayPal.

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