Download issues...

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Moderator: ScreamingEagle

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piper
Posts: 1
Joined: Sun Jun 26, 2011 5:46 pm

Download issues...

#1 Post by piper »

I just paid for the yearly subscription via PayPal. When I go to download a product, despite being logged in to MMOViper, I am prompted to resubmit my credentials via a popup window. When I enter the same login information as I do for the site itself, nothing happens. Is this normal? If so, what am I doing wrong? If not, what needs to be done to fix it?

PitViper
Site Admin
Posts: 20778
Joined: Tue Oct 16, 2007 7:01 am

Re: Download issues...

#2 Post by PitViper »

Be sure to enter ALL LOWERCASE username... your password however is case sensitive.

harry4657
Posts: 1
Joined: Wed Jul 06, 2011 5:11 am

Re: Download issues...

#3 Post by harry4657 »

I have the same problem and I am sure I entered the username and password correctly

PitViper
Site Admin
Posts: 20778
Joined: Tue Oct 16, 2007 7:01 am

Re: Download issues...

#4 Post by PitViper »

There is a bug with your account, I am trying to fix now.

PitViper
Site Admin
Posts: 20778
Joined: Tue Oct 16, 2007 7:01 am

Re: Download issues...

#5 Post by PitViper »

I fixed your account, you should be able to login now.

dnl337
Posts: 2
Joined: Fri Jul 08, 2011 6:30 am

Re: Download issues...

#6 Post by dnl337 »

I am also having download issues. I just paid for premium... Can you check it out please?

PitViper
Site Admin
Posts: 20778
Joined: Tue Oct 16, 2007 7:01 am

Re: Download issues...

#7 Post by PitViper »

I verified your account is working, just be sure you are entering in all lowercase your username.

toku
Posts: 1
Joined: Wed Jul 20, 2011 6:04 am

Re: Download issues...

#8 Post by toku »

I am also having the same issue..can you possibly look at my account as well. thanks in advance

PitViper
Site Admin
Posts: 20778
Joined: Tue Oct 16, 2007 7:01 am

Re: Download issues...

#9 Post by PitViper »

@toku, your account is active, and I tested it to login.

Just make sure you are logging in with a lowercase username.

if you have further problems, just send me a private message.

choleric
Posts: 1
Joined: Fri Aug 26, 2011 5:25 am

Re: Download issues...

#10 Post by choleric »

Now i'm having the same issue...can log into forums but no download

PitViper
Site Admin
Posts: 20778
Joined: Tue Oct 16, 2007 7:01 am

Re: Download issues...

#11 Post by PitViper »

I have verified your account has access.

WHen logging in to download, make sure you use ALL LOWERCASE for your username.

gnostical
Posts: 5
Joined: Wed Sep 14, 2011 5:06 am

Re: Download issues...

#12 Post by gnostical »

I'm also having the exact same problem, I entered everything in lowercase too.

PitViper
Site Admin
Posts: 20778
Joined: Tue Oct 16, 2007 7:01 am

Re: Download issues...

#13 Post by PitViper »

@ gnostical, I verified your account does have access.

Try turning off antivirus, firewall, etc.

rushifaa
Posts: 1
Joined: Thu Sep 15, 2011 6:05 am

Re: Download issues...

#14 Post by rushifaa »

I just joined and I seem to be having the same problem. I Have entered my username in lowercase even copied and pasted from the email but nothing. Turned off Firewall and didn't work turned off AV and also didn't work.

PitViper
Site Admin
Posts: 20778
Joined: Tue Oct 16, 2007 7:01 am

Re: Download issues...

#15 Post by PitViper »

I verified you have full access rushifaa.

Send me a PM if you still have problems.

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