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Download issues...

Posted: Sun Jun 26, 2011 5:52 pm
by piper
I just paid for the yearly subscription via PayPal. When I go to download a product, despite being logged in to MMOViper, I am prompted to resubmit my credentials via a popup window. When I enter the same login information as I do for the site itself, nothing happens. Is this normal? If so, what am I doing wrong? If not, what needs to be done to fix it?

Re: Download issues...

Posted: Wed Jun 29, 2011 5:35 am
by PitViper
Be sure to enter ALL LOWERCASE username... your password however is case sensitive.

Re: Download issues...

Posted: Wed Jul 06, 2011 5:19 am
by harry4657
I have the same problem and I am sure I entered the username and password correctly

Re: Download issues...

Posted: Wed Jul 06, 2011 6:57 am
by PitViper
There is a bug with your account, I am trying to fix now.

Re: Download issues...

Posted: Wed Jul 06, 2011 7:14 am
by PitViper
I fixed your account, you should be able to login now.

Re: Download issues...

Posted: Fri Jul 08, 2011 6:39 am
by dnl337
I am also having download issues. I just paid for premium... Can you check it out please?

Re: Download issues...

Posted: Tue Jul 12, 2011 2:28 am
by PitViper
I verified your account is working, just be sure you are entering in all lowercase your username.

Re: Download issues...

Posted: Wed Jul 20, 2011 6:51 am
by toku
I am also having the same issue..can you possibly look at my account as well. thanks in advance

Re: Download issues...

Posted: Sat Jul 23, 2011 4:36 am
by PitViper
@toku, your account is active, and I tested it to login.

Just make sure you are logging in with a lowercase username.

if you have further problems, just send me a private message.

Re: Download issues...

Posted: Fri Aug 26, 2011 5:46 am
by choleric
Now i'm having the same issue...can log into forums but no download

Re: Download issues...

Posted: Sat Aug 27, 2011 4:17 am
by PitViper
I have verified your account has access.

WHen logging in to download, make sure you use ALL LOWERCASE for your username.

Re: Download issues...

Posted: Wed Sep 14, 2011 5:17 am
by gnostical
I'm also having the exact same problem, I entered everything in lowercase too.

Re: Download issues...

Posted: Thu Sep 15, 2011 6:18 am
by PitViper
@ gnostical, I verified your account does have access.

Try turning off antivirus, firewall, etc.

Re: Download issues...

Posted: Thu Sep 15, 2011 6:45 am
by rushifaa
I just joined and I seem to be having the same problem. I Have entered my username in lowercase even copied and pasted from the email but nothing. Turned off Firewall and didn't work turned off AV and also didn't work.

Re: Download issues...

Posted: Sun Sep 18, 2011 9:37 am
by PitViper
I verified you have full access rushifaa.

Send me a PM if you still have problems.