download issue

Message

#16 Post by **il00tu2** » Fri May 08, 2009 12:09 am

I'm starting to get frustrated... I have purchased a year subscription and have waited almost 24hrs and i still cant access any of the non-public forums nor download any of the software... i have sent pms to ScreamingEagle and PitViper and have received no response at all..
Does my account have to be manually activated?

#17 Post by **PitViper** » Fri May 08, 2009 2:52 pm

Your account does not show a payment.

If you bought mmoviper, you can send me a PM with your paypal transaction ID/Subscription ID and I can look it up. If you bought TaultUnleahed, you will need to do it over there and send the information to that admin.

#18 Post by **il00tu2** » Fri May 08, 2009 9:38 pm

Ok i sent you a pm with all the details.

#19 Post by **il00tu2** » Sun May 10, 2009 5:32 pm

Do you not check on the forums each day to help support your paying customers? Its now been another 2 days sense i sent you a PM with the info and i still have no response... i really do like your software but the customer support is very poor...

#20 Post by **ScreamingEagle** » Mon May 11, 2009 2:03 pm

Office hours are 8-5 CST Monday-Friday, unless there is an emergency patch because a bot is broken because of a game patch.

#21 Post by **PitViper** » Mon May 11, 2009 5:31 pm

You send me a PM with the payment information the belonged to another user.

That username was: outcome

That is the reason you have not been able to access your account.

Try logging in with your other account you made.